Rethinking Operations: A Closer Look at Operational Transformation

For financial services companies, competitiveness will soon come from modifying operational processes in a manner that can help optimize customer benefit.

Beyond automation, reducing headcount and outsourcing tasks, forward-looking companies are pursuing sustainable operational improvement, including transforming operational processes, information technology processes and internal controls.

This paper offers strategic insights into:

• Reducing vertical integration
• Creating scalable operations
• Moving toward partnership models with key service providers
• Consolidating into global or regional groupings
• Developing differentiated product portfolios
• Implementing product-centric, process-centric or utility models for operational functions
• Leveraging change management to help ensure transformation efforts are successful