Rethinking Operations: A Closer Look at Operational Transformation

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By Atul Subbiah and William Cline | Oct. 01, 2012




For financial services companies, competitiveness will soon come from modifying operational processes in a manner that can help optimize customer benefit.

Beyond automation, reducing headcount and outsourcing tasks, forward-looking companies are pursuing sustainable operational improvement, including transforming operational processes, information technology processes and internal controls.

This paper offers strategic insights into:

  • Reducing vertical integration
  • Creating scalable operations
  • Moving toward partnership models with key service providers
  • Consolidating into global or regional groupings
  • Developing differentiated product portfolios
  • Implementing product-centric, process-centric or utility models for operational functions
  • Leveraging change management to help ensure transformation efforts are successful
Read Rethinking Operations: A closer look at operational transformation

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