Beyond Services: The Radical Shift to Global Business Services (GBS) Ascendency

Share this

Date: Oct. 03, 2013

From the Shared Services and Outsourcing Institute

From the Advice Worth Keeping podcast series
Hosted by Stan Lepeak, global research director,
KPMG LLP Management Consulting


With cost savings, process improvement and offshoring de rigueur, what’s next that really matters in GBS? How to create a new value proposition for a new age of services?

Cliff Justice, a partner in KPMG’s Shared Services and Outsourcing Advisory practice, explains how to adjust your focus, rethink your strategy and move up the GBS maturity curve.

Listeners will gain an understanding of:

  • How GBS organizations can build the case to offer more value back to the business units
  • The necessary mindset and common themes that take GBS to the next level of maturity
  • Why the GBS organization is in a unique position to provide meaningful insight based on traditionally structured enterprise data coupled with unstructured-market data
  • The primary service level metrics that best measure GBS business outcomes


Duration: Less than 16 minutes
Activate the recording with the play button over the image at left
or download the audio file to use your device's media player.

Get more from KPMG's Shared Services and Outsourcing Institute on Global Business Services.

For more Advice Worth Keeping, view the full list of podcasts and visit the Advice Worth Keeping blog.

Subscribe via iTunes

Subscribe via RSS