Finance: What's Next in Global Business Services

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Hosts: From the Shared Services and Outsourcing Institute

Date/Time: Sept. 25, 2012 | 11:00am ET

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Event Overview

This webcast was conducted by HfS Research.


Access the webcast recording on the Vimeo website.


Phil Fersht, founder & CEO, HfS Research
Tony Filippone, EVP of Research, HfS Research
Stan Lepeak, director of global research, KPMG LLP Management Consulting
Ron Walker, principal, KPMG LLP Shared Services and Outsourcing Advisory


Description: Are we chasing our tails for process improvement and innovation in finance? Or is there really a new model in shared services and outsourcing?


KPMG and HfS Research present their real-world views on the future direction of finance sourcing, based on hundreds of client engagements and research with more than 4,000 organizations in 2012.


Discussion points will include:

  • Are we getting more than labor arbitrage and cost savings?
  • Have we learned from the past? What's different today?
  • How can finance leaders use shared services/outsourcing to gain more influence?
  • Is there a realistic way to drive process improvement and innovation?
  • What can we learn from other industries?
  • How will the upcoming U.S. election affect outsourcing?
  • Can organizations adjust to new sourcing models?
  • Is it time to change the "O" word and the way we talk about global services?


Access the webcast recording on the Vimeo website.


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