Webcast: KPMG's Sourcing Advisory 3Q 2013 Pulse Survey Results

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Hosts: From the Shared Services and Outsourcing Institute

Date/Time: Oct. 31, 2013 | 11:00am ET

Webcast: KPMG's Sourcing Advisory 3Q 2013 Pulse Survey



Event Overview

Cliff Justice, partner & US leader, Shared Services & Outsourcing Advisory
Stan Lepeak, global research director, KPMG LLP Management Consulting
Ron Walker, principal, Shared Services and Outsourcing Advisory


In this webcast, KPMG releases the findings from its 3Q 2013 Global Sourcing Advisory Pulse survey. The quarterly Pulse survey—targeting leading business and information technology service providers and KPMG's global business services leadership and consultants—queried those on the "front lines" of the shared services, outsourcing, and third-party business and IT services markets.


Findings presented provide a holistic and comprehensive view of market trends including quantitative and qualitative gauges on the current and projected state of the global business services markets. The result is real-world insights into:


  • Demand and adoption trends for shared services and third-party business and IT services
  • Drivers for service delivery improvement efforts
  • Update on global shared services usage
  • Outsourcing transition challenges
  • Current market deal characteristics: service providers' perspectives


What makes the KPMG Pulse survey data different from that presented in the press, from analyst firms, from industry conferences and from other advisory firms? No hearsay, no third-party data. You can gain "on-the-streets" insights into when, where and how to invest to improve the chance of greater success.

Related Insights

3rd Quarter 2013 KPMG Sourcing Advisory Global Pulse Survey Results

Shared Services and Outsourcing Institute | Oct. 31, 2013
This paper describes trends in outsourcing, shared services, offshoring and other global business service delivery initiatives from July-September 2013.