Unlocking New Value in Global Business Services

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By Cliff Justice and Bob Cecil | June 05, 2011

An article for Financial Executive magazine's June 2011 issue

As labor arbitrage flattens out and value stagnates, savvy chief financial officers are taking their global business services to the next level. Looking beyond transactional work, they're reconsidering the opportunity to improve productivity not only within a function, but breaking down silos and integrating processes across functions and within the business units as well.

CFOs are pursuing advanced operating models and integrating internal service centers, third-party resources, cloud technologies and highly skilled services into a cross-functional portfolio of services that not only reduces costs but simplifies access, improves agility and drives new value. This "extended global enterprise" model reflects a new level of maturity in global business services.

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