Value Assurance: A Route to Optimizing Your Outsourcing Relationship

This paper is a companion to Value Assurance: A Route to Helping Optimize Your Shared Services and Outsourcing Journey.

Here we address an approach to getting the most out of a single outsourcing relationship.

A benchmarking exercise and review of key performance indicators can show that the contract represents good value for the money and is meeting targets, when in reality there may be significant room for improvement.

A value assurance exercise offers far more. It provides a route to effectively aligning service expectations, perceptions and realities in a long-term agreement to maximize value – and typically involves a review of both service provider and client in equal measure.

It takes a more holistic view and includes an assessment of the "6P" areas of the relationship, including people and governance, perception, process and performance.