2nd Quarter 2012 KPMG Sourcing Advisory Global Pulse Survey Results

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July 26, 2012




Based on market activity from April through June 2012, the 2Q12 Pulse survey report provides insights into trends in end-user organizations' usage of Global Business Services (GBS).

The learnings are gleaned from KPMG firms' advisors, who work closely with end-user organizations that are actively exploring or undertaking shared services, outsourcing, offshore and other service delivery initiatives. Leading global business and IT service providers are polled as well.

Topics explored include:

  • GBS demand and adoption trends
  • Drivers for GBS delivery improvement efforts
  • Challenges to GBS improvement efforts
  • Update on global sourcing
  • Outsourcing deal pricing, service provider profitability and scope

Read 2nd Quarter 2012 KPMG Sourcing Advisory Global Pulse Survey Results

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Listen to the webcast recording
These results were first revealed in a webcast on June 26, 2012.

Read KPMG Global IT-BPO Outsourcing Deals Analysis: April through June 2012

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