Using a Balanced Scorecard to Help Measure Facilities Management Performance

Share this
TEXT SIZE Text Bigger Text Smaller

By Steve Silen | Aug. 06, 2012




For nearly 20 years, leading organizations have been using balanced scorecards to strategically measure the financial and non-financial performance of different operational functions within their firms.

More recently, they have begun leveraging them to measure the performance of their third-party service providers.

In the facilities management (FM) function, using a balanced scorecard can improve an organization's ability to monitor service provider performance and, if done right, can enable positive change as well.

Read Using a Balanced Scorecard to Help Measure Facilities Management Performance

More from KPMG on real estate and facilities management outsourcing

 (0 user recommendations)

Comments

No comments found for this article.

Add a comment (Must be signed in.)

Want to participate in the discussion?

Or sign in to comment