By Nicholas Hale and Jameel Khokhar, KPMG LLP (U.K.) | April 27, 2012
Business process services are now routinely delivered from a combination of global outsourcing service providers, shared service centers and internal organizations.
Today's challenge is not only optimizing each service delivery model or each function, but also ensuring that a complex portfolio of service delivery arrangements is optimized as a whole.
Business leaders facing such challenges should read this paper and consider undertaking a value assurance exercise:
- Do we have the right delivery locations?
- Are service requirements aligned to business performance and strategy?
- Is our cost base competitive now and going forward?
- How do our service performance and cost performance compare to other models and organizations?
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