Global Business Services Innovation: Optimizing the Business Model for Competitiveness

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Feb. 01, 2012




The KPMG Shared Services and Outsourcing Institute has undertaken an ongoing research initiative to examine the global services delivery efforts of Global 500 organizations.

Our first interviews of these global business services executives in late 2011 have led to the identification of key success factors and leading practices for driving maturity of business models to advance the organizations' corporate agendas.

This report offers:

  • A definition of "global business services"
  • A model for measuring global business services maturity
  • Key research findings and detailed results
  • Drivers for advancing the maturity of global business service delivery


Read Global Business Services Innovation: Optimizing the Business Model for Competitiveness

Companion Content

Assessing Global Shared Services and Outsourcing Maturity
Introduction to Global Services Maturity
Establishing a Mature Global Business Services Organization
More about Global Business Services on this website

Continuing Research

Drive to the Top: The Journey, Lessons and Standards of Global Business Services

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