KPMG Service Provider Performance and Satisfaction Studies:
The United Kingdom

KPMG Service Provider Performance - Satisfaction Studies: UK

About the UK IT Service Provider Performance and Satisfaction Study

The UK study is one of a series of perception market studies undertaken with senior management or C-level executives to explore, assess and interpret buyers' satisfaction with the performance of their Information Technology (IT) outsourcing service providers.

 

Parallel studies are conducted in a number of European countries using a common format to enable Europe-wide analysis and conclusions.

 

The research performed in the UK provides direct insights into buyer opinions on service provider performance levels, and also assesses and interprets general outsourcing demand and activity trends in the United Kingdom.

 

Learn more about the research program and access reports on other regions.

Management Summaries
for UK Studies

Latest Report

 

United Kingdom Service Provider Performance
and Satisfaction Study: 2012

 

Archived Reports

 

UK IT Service Provider Performance and Satisfaction Survey: 2010

 

 

 

Related Insight
on UK Studies

Press Releases

 

Contracts worth £14bn under the spotlight

 

KPMG Blogs

 

2010 UK IT Service Provider Performance and Satisfaction Study – Application Management Findings

 

2010 UK IT Service Provider Performance and Satisfaction Study – Infrastructure Management Findings

 

 

In the News

 

Businesses outsource IT for reasons other than cost

 

Outsourcing providers must improve service