4th Quarter 2013 KPMG Sourcing Advisory Global Pulse Survey Results

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Jan. 23, 2014

Based on market activity from October through December 2013, the 4Q13 Pulse survey report provides insights into trends in end-user organizations' usage of global business services (GBS).

The learnings are gleaned from KPMG firms' advisors, who work closely with end-user organizations that are actively exploring or undertaking shared services, outsourcing, offshore and other service delivery initiatives. Leading global business and IT service providers are polled as well.

Topics explored include:

  • Top approaches to improve service delivery capabilities
  • Business and IT service providers market demand assessments
  • Current market deal characteristics: service providers' perspectives
  • Outsourcing market macro trends
  • Top 2014 trends and predictions


Read 4th Quarter 2013 KPMG Sourcing Advisory Global Pulse Survey Results


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These results were first revealed in a webcast on Jan. 23, 2014.

Learn more about KPMG Sourcing Advisory Pulse surveys.

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Contact KPMG
Stan Lepeak
Global Research Director, KPMG LLP Management Consulting

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