Bob Cecil, principal, Management Consulting

Rick Bertheaud, principal, Management Consulting

Duration: one hour

Description: In late 2011, KPMG conducted a research effort reaching out to executives at leading organizations that have embraced and adopted an extended global enterprise model. The research identified leading practices in global shared services and examined organizational global shared services maturity utilizing a 23-point KPMG EGE maturity assessment framework. This webcast presents the stage one results of this research effort, which will continue.

Key discussion highlights include the following:

• Defining the extended global enterprise model and framework
• Examining how leading global organizations are adopting and enhancing EGE to meet their specific business needs
• Introducing and defining the EGE maturity framework and its elements -- profiling the maturity of leading EGE adopters
• Understanding how organizations weigh the business case for pursuing more and greater EGE maturity
• Sharing leading practices in the deployment, management and governance of global shared services and outsourcing

Access the recording via the Go to Meeting website.
(Registration required.)

Presenters:

Karla Frost, Enterprise Supplier Governance Office, Health Care Services Corporation (HCSC)
Liz Evans, director, KPMG LLP

Description: Organizations are making great strides in understanding the complexity of governing an outsourcing portfolio that has evolved over a period of time and often without alignment to an enterprise-level outsourcing strategy.

HCSC has taken an enterprise approach to establish a consistent and comprehensive program that accommodates the different types of outsourcing arrangements across their own organization. They’ve completed the initial implementation phase of their Enterprise Supplier Governance Program and are currently in the process of sustaining the framework implemented to ensure high adoption rates with internal business customers and suppliers as they progress to steady state.

The webcast presentation includes:

• Industry perspective on enterprise supplier governance
• Critical success factors to establishing an enterprise supplier governance program
• How to segment your suppliers and apply the right level of governance
• How technology can be leveraged to institutionalize new ways of governing outsourcing arrangement
• Practical advice, lessons learned and insights into how HCSC made governance work

Access the recording via the Go to Meeting website.
(Third party registration required.)

Access the webcast recording on the Vimeo website.

Presenters:
Phil Fersht, founder & CEO, HfS Research
Tony Filippone, EVP of Research, HfS Research
Stan Lepeak, director of global research, KPMG LLP Management Consulting
Ron Walker, principal, KPMG LLP Shared Services and Outsourcing Advisory

Description: Are we chasing our tails for process improvement and innovation in finance? Or is there really a new model in shared services and outsourcing?

KPMG and HfS Research present their real-world views on the future direction of finance sourcing, based on hundreds of client engagements and research with more than 4,000 organizations in 2012.

Discussion points will include:

• Are we getting more than labor arbitrage and cost savings?
• Have we learned from the past? What's different today?
• How can finance leaders use shared services/outsourcing to gain more influence?
• Is there a realistic way to drive process improvement and innovation?
• What can we learn from other industries?
• How will the upcoming U.S. election affect outsourcing?
• Can organizations adjust to new sourcing models?
• Is it time to change the "O" word and the way we talk about global services?

   

Access the webcast recording on the Vimeo website.

More from KPMG on global business services

Stan Lepeak, global research director, KPMG LLP Management Consulting

Steve Silen, director, Shared Services and Outsourcing Advisory

Description: In this webcast, KPMG released findings from its 2012 Real Estate and Facilities Management (REFM) Pulse survey. This annual Pulse survey – polling end users, service providers and consultants/legal counsel involved in real estate and facilities management outsourcing – queries those on the "front lines" of the REFM outsourcing services markets.

Survey findings provide a holistic and comprehensive view of market trends including quantitative and qualitative gauges on the current and projected state of the REFM global business services and outsourcing markets.

The result is real-world insights into:

• Current REFM outsourcing market trends and conditions
• REFM outsourcing drivers and challenges
• REFM outsourcing deal attributes
• Global sourcing trends

What makes the REFM KPMG Pulse Survey data different from that presented in the press, from analyst firms, from industry conferences and from other advisory firms? No hearsay, no third-party data. You'll gain "on-the-streets" insights into when, where and how to invest to improve the chance of greater success.

More from KPMG on Real Estate and Facilities Management

John Masley, director, Shared Services and Outsourcing Advisory
Dan Matzat, manager, Shared Services and Outsourcing Advisory
Randy Hoerauf, director, Shared Services and Outsourcing Advisory

Over the course of an outsourcing relationship, your business changes, your needs evolve, technologies emerge, risks change and the outsourcing marketplace shifts. This poses not only challenges, but significant opportunities as well.

Join KPMG for our follow-up webinar to an earlier Executive Roundtable, "Evolving to the Next Generation – Renew, Renegotiate, or Rebid IT Outsourcing Agreements." This webinar explores the nuanced financial considerations as an existing IT outsourcing agreement approaches full term.

Our goal in this one-hour session is to introduce some of the most pertinent and pressing financial considerations as you near the end of an existing agreement and provide insights beyond  “What should my price be?” or “Am I getting a good deal?”

Gain from our real world experiences about how to use this critical time in the sourcing life cycle to deliver more value.

Listen to the recording via Webex/Sourcing Interests Group.
Registration required.

Speakers:
Liz Evans, director, Outsourcing Advisory, KPMG LLP
Brad L. Peterson, partner, Mayer Brown 

Description: Organizations are continuing to leverage and institutionalize outsourcing as part of their service delivery model, especially in delivery of business support services. However, there is an emerging level of complexity to be managed as organizations consider their portfolios of outsourcing arrangements.

As organizations step back from the individual function/service view of a given outsourcing relationship and consider the breadth and depth of outsourcing deployed across their service delivery model, many are starting to look hard at improving the combined value of the portfolio and its alignment to the business strategy.

These outsourcing relationships are commonly established over a period of time. They may or may not have consistent terms or the right terms for their scope. Governance and oversight provisions that fit individual contracts well may be inefficient when managing a portfolio of outsourcing arrangements.

The question remains how do organizations drive value from the sum of the parts as a portfolio?

On this webcast, KPMG and Mayer Brown share an approach to reviewing your outsourcing portfolio and driving closer alignment to the overall business strategy. Together we offer insights and practical tips on how to establish, realign and govern your outsourcing portfolio, either on a functional or enterprise level.

Listen to the recording via Webex/Sourcing Interests Group.
Registration required.

KPMG released findings from its 1Q13 Global Sourcing Advisory Pulse survey in this webcast. The quarterly Pulse survey -- targeting leading business and information technology service providers and KPMG's global business services leadership and consultants -- queries those on the "front lines" of the shared services, outsourcing, and third party business and IT services markets.

The findings provide a holistic and comprehensive view of market trends, including quantitative and qualitative gauges on the current and projected state of the global business services markets. The result is real-world insights into:

• Demand and adoption trends for shared services and third-party business and IT services
• Drivers for service delivery improvement efforts
• Macro global business services trends
• Impact of current economic conditions on global sourcing efforts

What makes the KPMG Pulse Survey data different from that presented in the press, from analyst firms, from industry conferences and from other advisory firms? No hearsay, no third-party data. You'll gain "on-the-streets" insights into when, where and how to invest to improve the chance of greater success.

Ron Walker, principal, Shared Services and Outsourcing Advisory

Stan Lepeak, global research director, KPMG LLP Management Consulting

Description: In this webcast, KPMG released findings from its 2Q12 Global Sourcing Advisory Pulse survey. The quarterly Pulse survey -- targeting leading business and information technology service providers and KPMG's global business services leadership and consultants -- queries those on the "frontlines" of the shared services, outsourcing, and third-party business and IT services markets.

This edition covers April through June 2012.

Findings include a holistic and comprehensive view of market trends, including quantitative and qualitative gauges on the current and projected state of global business services markets.

The result is real-world insights into:

• Demand and adoption trends for shared services and third-party business and IT services
• Drivers for service delivery improvement efforts
• Top drivers and challenges for global business services efforts
• Trends in global sourcing

What makes the KPMG Pulse Survey data different from that presented in the press, from analyst firms, from industry conferences and from other advisory firms? No hearsay, no third-party data. You'll gain "on-the-streets" insights into when, where and how to invest to improve the chance of greater success.

Bob Cecil, principal, Shared Services and Outsourcing Advisory

Stan Lepeak, global research director, KPMG LLP Management Consulting

Ron Walker, principal, Shared Services and Outsourcing Advisory

Description: KPMG is pleased to release the findings from its 3Q12 Global Sourcing Advisory Pulse survey. The quarterly Pulse survey -- targeting leading business and information technology service providers and KPMG's global business services leadership and consultants -- queries those on the "front lines" of the shared services, outsourcing, and third-party business and IT services markets.

This edition covers July through September 2012.

Findings presented will provide a holistic and comprehensive view of market trends, including quantitative and qualitative gauges on the current and projected state of global business services markets. The results are real-world insights into:

• Demand and adoption trends for shared services and third-party business and IT services
• Drivers for service delivery improvement efforts
• Global shared services trends
• Outsourcing transition trends and challenges 

What makes the KPMG Pulse Survey data different from that presented in the press, from analyst firms, from industry conferences, and from other advisory firms? No hearsay, no third-party data. You'll gain "on-the-street" insights into when, where and how to invest to improve the chance of greater success.

KPMG is pleased to release the findings from its 4Q12 Global Sourcing Advisory Pulse survey. The quarterly Pulse survey -- targeting leading business and information technology service providers and KPMG's global business services leadership and consultants -- queries those on the "front lines" of the shared services, outsourcing, and third party business and IT services markets.

Findings presented will provide a holistic and comprehensive view of market trends, including quantitative and qualitative gauges on the current and projected state of the global business services markets. The result is real-world insights into:

• Demand and adoption trends for shared services and third-party business and IT services
• Drivers for service delivery improvement efforts
• Top 2013 business and IT trends and predictions
• Global sourcing trending

What makes the KPMG Pulse Survey data different from that presented in the press, from analyst firms, from industry conferences and from other advisory firms? No hearsay, no third-party data. You'll gain "on-the-streets" insights into when, where and how to invest to improve the chance of greater success.

Panelists:
David Kane, managing director, KPMG
Stan Lepeak, director for global research, KPMG Management Consulting
Phil Fersht, founder and CEO, HfS Research
Michael Koontz, SVP, Banking and Financial Services, HfS Research

Join KPMG and HfS Research for a discussion on the banking and financial services industry and how it is shaping up for 2013. You'll hear about research and gain insight from our panelists on burning market issues and how they are influencing 2013's strategies and priorities.

Topics addressed include:
 

• Market trends, dynamics and direction in 2013
• How financial institutions are approaching their global operations to rationalize costs and improve business performance
• The impact regulatory changes are having on market disruption
• Capital constraints forcing banks to approach investments differently
• The impact of M&A and consolidation in the financial services sector
• How banks can stay competitive with stuttering performance, client retention and acquisition challenges
• How financial institutions are looking for ways to push margins up and insulate themselves against market volatility
• Impact of brand degradation and negative client perceptions continuing to plague the sector

Access the webcast recording on vimeo.com.

View the webcast slides only.

Access the webcast recording.

Jeff Kemmerer, Hershey's vice president of global shared services, shares how his company’s adoption and enhancement of global services delivery ensures alignment and clear direction for the business tactically and strategically.

Joining Jeff on the webcast are Rick Bertheaud and Bob Cecil, principals in KPMG's Shared Services and Outsourcing Advisory practice.

Discussion highlights include:

• Key research findings and detailed results
• Understanding how organizations weigh the business case for pursuing more and greater GBS maturity
• Hershey’s keys for success: change leadership; investment in talent; leveraging process optimization to create future value
• Drivers for advancing the maturity of global business service delivery.

We invite you to explore on this webcast the critical issues affecting global business service delivery coupled with the key success factors and leading practices you need to advance, rather than merely support, the essential needs of your organization.