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KPMG Sourcing Advisory 1Q14 Global Pulse Survey


This edition of KPMG’s quarterly global Sourcing Advisory Pulse survey focuses on macro trends in the global business services (GBS) market as well as the impact of current economic and political conditions on organizations’ global sourcing efforts.


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Advancing the Global Business Services Agenda


Get insight into the next generation of GBS models, business process ownership, data analytics, governance, and the GBS talent dilemma. Executives from established global organizations weigh in with their insights on service delivery model maturity.


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Global Business Services Industry Studies and Maturity Research

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Global Business Services Industry Study 2013

HfS Research and KPMG interviewed more than 400 major enterprises, including more than 100 executives in leadership roles. Read now >>

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Global Business Services Innovation: Optimizing the Business Model for Competitiveness

Key success factors and leading practices for driving maturity of business models to advance corporate agendas. Read now >>

 document cover image Drive to the Top: The Journey, Lessons and Standards of Global Business Services

Five characteristics critical to organizations' driving business efficiency and value with global business services. Read now >>



Cliff Justice

Cliff Justice
Partner, U.S. Leader
Shared Services &
Outsourcing Advisory

Shared Services & Outsourcing Institute

Global Business Services Maturity Research >>


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Subscribe to our GBS email series by selecting both  "Outsourcingand "Shared Services" as topics of interest on your KPMG Institutes profile.


Advice Worth Keeping

Managing Risk in Global Business Services Operations


Beyond Services: The Radical Shift to Global Business Services (GBS) Ascendency


Nestlé Case Study: Leading Governance Practices for Global Business Services


Global Business Services: From Blunt Tool to Innovation Enabler


Global Business Services in India


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What We Do: KPMG Services

Learn how we help our clients with service delivery strategies, implementation, and governance of Global Business Services.